This week, a series of shortages hit hotels across the city, forcing thousands to call in for overtime and forcing the city’s largest hotel operators to suspend operations and temporarily shut down.
The Toronto Hotel Association said it is working to help hotel operators, who are now being asked to fill in for staff and workers who may not be available, and to keep hotel workers in the fold.
“We are aware of the situation and are trying to get some more hotel staff in, so they can make sure they can get the necessary supplies,” said David Pecora, president of the hotel association.
He said it will also help the association keep track of how many hotel workers are available.
“The goal is to have our guests stay with us, and it’s going to take a little while, but we’re making progress,” Pecoras said.
A shortage of hotel supply is affecting thousands of Toronto hotel workers, who have been laid off as part of the citywide labour crisis, which has seen more than 4,300 hotels shut down and another 800 temporarily shuttered.
The city’s hotels have been forced to hire more staff, including hotel staff, to help manage the surge of demand from hotel guests and visitors.
Some hotels are now using robots to keep track and keep tabs on guests who are unable to make it to the hotel for a specific reason, but the issue has been a sticking point.
The Canadian Hotel and Lodging Association said its member hotels are trying their best to accommodate guests, but many hotels in Toronto are still relying on human hotel staff to help keep tabs of guests.
The CILA said in a statement it has hired about 100 additional hotel staff and is “working to maintain a healthy workforce.”
However, the union said it has been unable to recruit enough staff for many of its member properties.
The situation has forced Toronto’s hotels to temporarily suspend operations as they try to keep a tight lid on the supply of supplies.
“As a result, many of the hotels have had to temporarily close their doors,” the CILA statement said.
Toronto hotels have also faced increased demand for hotel supplies due to the crisis.
On Monday, the hotel industry issued a memo that warned that the hotel supply chain is at “a critical crossroads.”
“There is no time to lose, and we will not take a shortcut to survival,” the memo said.
The industry is also urging hotel operators and guests to monitor the hotel workers they have on call to ensure they are available for shifts.
“At the end of the day, if we don’t have staff, we’re going to have a problem,” said Chris Hickey, CEO of the Toronto Hotel and Casinos Association.
“So we need to have people in there.
If you’re at a hotel, you need to know that.”
With files from The Canadian Press